MSNBC: BP CEO, Tony Hayward

July 30th, 2010
Villian Pattern

Hayward

When the going gets tough the tough do not go yachting! This article recapping (interesting use of the word!) what Tony Hayward said in the Wall Street Journal article shows a perfect example of a victim pattern of behavior. While the situation is dreadful, Hayward was unable to give us any faith that he was truly at the helm. Leadership development programs really need to put in modules that prepare a future CEO for looking at internal resources for creative and powerful leading through dark times.

BP CEO: I became a villain…

Tony Hayward, who resigned as chief executive of BP in the wake of the Gulf oil spill, has said that he was turned into “a villain for doing the right thing.”

In his first interview since deciding to step down, Hayward told the Wall Street Journal that he did everything possibleafter the Deepwater Horizon exploded, by taking responsibility for the spill and spending billions on the clean-up operation and efforts to stop the leak.

The newspaper said he was unrepentant about BP’s response to the spill and that he resented criticism from the Obama administration, although he also admitted that he “understood their frustration.”

“I became a villain for doing the right thing,” Hayward said in the interview. “But I understand that people find it easier to vilify an individual more than a company.

“I didn’t want to leave BP, because I love the company,” he added. “Because I love the company, I must leave BP.

“In America, the road back will be long but I believe achievable when the whole truth of the accident finally emerges and the Gulf Coast is restored. BP can rebuild faster in America without Tony Hayward as its CEO,” he continued.

Hayward, 53, also told the paper that some comments he had made — which earned him a reputation for being gaffe-prone — were “wrong,” particularly his infamous “I’d like my life back.”

However, some critics remained unimpressed.

“Mr. Hayward should be less concerned about his vindication, and more concerned about what BP will do to end the victimization of families and businesses in the Gulf,” Rep. Edward Markey told the Journal. “It will take years of continued commitment to the restoration of the Gulf before BP has the legitimacy to engage in historical revisionism.”

Richard Charter, senior policy adviser for maritime programs at conservation group Defenders of Wildlife, added: “No one in his right mind would characterize BP’s effort as successful.”

 

My Response to Article:

The true test of a leader comes when everything down and dirty hits the fan. In this respect Tony Hayward gets a failing grade. In the Wall Street Journal interview he sadly sounds like a victim, claiming he was turned into “a villain for doing the right thing“.

He misses the point totally. It was his “wimpy” manner of response that disappointed all of us watching oil fill up our beautiful ocean. The pattern of “victim” runs deep and victim responses are always laden with hand wringing and poor-me statements. In “Don’t Bring It to Work” the victim who grows and shows stamina transforms into the explorer; one who goes beyond the obvious to find innovative solutions, or at least sets the stage for these solutions to show up.

It is too soon to know all the details about how this messy accident was really handled. In the meantime we have seen yet again a well paid CEO crumble when the going is tough ; when the requirement is for personal strength and superb accountability.

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Washington Post: Stupidity is the Name of the Game

July 29th, 2010

It really is time for all of us to come together and say “it will stop with me” . In this Op-Ed E.J. Dionne Jr. points in the right direction stating that “stupid politics, irrational ideas on fiscal policy and an antiquated political structure undermine our power”. Then there are tons of comments that show how stuck we are. There is so much blame and polarization it is no wonder we can’t come together. Think about where you dig in your heels to prove your position in life is the right one without really listening to other perspectives. Think about the patterns you need to transform, and then get to work!  

 

In American Politics, Stupidity is the Name of the Game

By: E.J. Dionne, Jr.

Can a nation remain a superpower if its internal politics are incorrigibly stupid?

Start with taxes. In every other serious democracy, conservative political parties feel at least some obligation to match their tax policies with their spending plans. David Cameron, the new Conservative prime minister in Britain, is a leading example.

He recently offered a rather brutal budget that includes severe cutbacks. I have doubts about some of them, but at least Cameron cared enough about reducing his country’s deficit that alongside the cuts he also proposed an increase in the value-added tax, from 17.5 percent to 20 percent. Imagine: a fiscal conservative who really is a fiscal conservative.

That could never happen here because the fairy tale of supply-side economics insists that taxes are always too high, especially on the rich.

This is why Democrats will be fools if they don’t try to turn the Republicans’ refusal to raise taxes on families earning more than $250,000 a year into an election issue. If Democrats go into a headlong retreat on this, they will have no standing to govern.

The simple truth is that the wealthy in the United States — the people who have made almost all the income gains in recent years — are undertaxed compared with everyone else.

Consider two reports from the Center on Budget and Policy Priorities. One, issued last month, highlighted findings from the Congressional Budget Office showing that “the gaps in after-tax income between the richest 1 percent of Americans and the middle and poorest fifths of the country more than tripled between 1979 and 2007.”

The other, from February, used Internal Revenue Service data to show that the effective federal income tax rate for the 400 taxpayers with the very highest incomes declined by nearly half in just over a decade, even as their pre-tax incomes have grown five times larger.

The study found that the top 400 households “paid 16.6 percent of their income in federal individual income taxes in 2007, down from 30 percent in 1995.” We are talking here about truly rich people. Using 2007 dollars, it took an adjusted gross income of at least $35 million to make the top 400 in 1992, and $139 million in 2007.

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The notion that when we are fighting two wars, we’re not supposed to consider raising taxes on such Americans is one sign of a country that’s no longer serious. Why do so few foreign policy hawks acknowledge that if they lack the gumption to ask taxpayers to finance the projection of American military power, we won’t be able to project it in the long run?

And if we are unwilling to have a full-scale debate over whether nation-building abroad is getting in the way of nation-building at home, we will accomplish neither.

Our discussion of the economic stimulus is another symptom of political irrationality. It’s entirely true that the $787 billion recovery package passed last year was not big enough to keep unemployment from rising above 9 percent.

But this is not actually an argument against the stimulus. On the contrary, studies showing that the stimulus created or saved as many as 3 million jobs are very hard to refute. It’s much easier to pretend that all this money was wasted, although the evidence is overwhelming that we should have stimulated more.

Then there’s the structure of our government. Does any other democracy have a powerful legislative branch as undemocratic as the U.S. Senate?

When our republic was created, the population ratio between the largest and smallest state was 13 to 1. Now, it’s 68 to 1. Because of the abuse of the filibuster, 41 senators representing less than 11 percent of the nation’s population can, in principle, block action supported by 59 senators representing more than 89 percent of our population. And you wonder why it’s so hard to get anything done in Washington?

I’m a chronic optimist about America. But we are letting stupid politics, irrational ideas on fiscal policy and an antiquated political structure undermine our power.

We need a new conservatism in our country that is worthy of the name. We need liberals willing to speak out on the threat our daft politics poses to our influence in the world. We need moderates who do more than stick their fingers in the wind to calculate the halfway point between two political poles.

And, yes, we need to reform a Senate that has become an embarrassment to our democratic claims.

ejdionne@washpost.com

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Fast Company and Randy Komisar

July 28th, 2010

Randy Komisar

The following interview with Randy Komisar underlines the requirement for leaders to have interpersonal skills that stand head and shoulders above the rest. This is where the leap from average to amazing occurs. Just one humorous note: as I read the article there is a sentence I first read as “people are not fun”. “Huh” was my thought as I reread and what it really said was “People are not fungible”. Now that is not the most common everyday word, so no wonder I skipped over it too quickly. However, this is a vastly important thought. People are not fungible; they are not interchangeable. Of course you can always get a replacement. Yet, that is not the point. We are all unique and if our skills and talents are helped to grow we all can work together to create success, as Randy states, “success is created by a group of people and not by a single individual”. Good thoughts to ponder.

What Breed Is Your CEO? Randy Komisar on Leadership and Management

BY Kermit Pattison

In the life of a company, every dog has its day. So says Randy Komisar, a veteran Silicon Valley venture capitalist and entrepreneur who has spent the last 25 years launching technology startups. Komisar is a partner at Kleiner Perkins Caufield & Byers where he specializes in working with technology entrepreneurs. “I’m not attracted to them because of the bottom line,” he says. “I’m attracted to them to them because of the top line–they change they can make.” His own pedigree: co-founder of Claris Corporation, CEO of LucasArts Entertainment, CEO of Crystal Dynamics, founding director of TiVo, senior counsel at Apple Computer, author of two books, and “virtual CEO” to an array of fledgling companies. In this Q&A, he warns of the classic mistakes of manager-wannabe-leaders, the perils of too many bullets and not enough Zen, and why CEOs are like dogs.

Kermit Pattison: What are the classic pitfalls you see entrepreneurs making over and over again?

Randy Komisar: Mistaking the difference between leadership and management. A lot of people believe the two are the same and believe that, because they have been effective or excellent managers, that they’re capable of leading. While the two ideally come together, the qualities and attributes of a leader and a manager are not exactly the same.

In your mind, what’s the difference between management and leadership?

Management is more operationally focused. It’s more of a supervisory role of setting priorities, allocating resources, and directing the execution. Leadership is more forward thinking, more about enabling the organization, empowering individuals, developing the right people, thinking strategically about opportunities, and driving alignment. Mind you, the line is not black and white. But it’s a classic mistake that because someone is a good manager that they’ll necessarily be a good leader.

In early stage projects, the CEO oftentimes is effectively a project manager. I’ve seen some of those people over-think leadership–literally start to compound the challenges by thinking too big and not immediate enough.

They start to think, “Oh, I’ve got to be a leader, I’ve got to start reading books and learning theory?”

Exactly–I need a vision statement, I need to define my culture in five bullet points. When I started running companies 20-something years ago, I learned that the first thing to do was to define my culture, which meant sitting down and writing up a cute little vision statement. What I realized, after being involved with enough companies, is that these vision statements all look alike, the words are gobbledygook and they’re not very meaningful.

Now what I usually say is, “We’re going to come up with a culture statement a year after we formed.” Put it on the calendar. Why after a year? Because then we can actually see what out culture is–what we don’t like about it and what we do like about it.

How much of leadership is natural versus a discipline that can be learned?

The first thing to realize is how many different styles of leadership can be successful. There isn’t one style of leadership that is innately more successful than others. There are certain skills sets, which are learnable, that are very important. You need to be able to communicate. If you can’t communicate well, you won’t be able to inspire, motivate and attract the resources necessary for success.

Prioritization is a really important skill. You’ve got to know what’s more important than the other thing. It’s amazing how many really smart people can’t prioritize. Only a minority of people can effectively prioritize and focus.

And you need to have effective interpersonal skills. That doesn’t mean you need to be social and it doesn’t mean you need to be outgoing. But it means that when you sit down in your office with somebody who’s relying on you for leadership, you’ve got to be able to emphatically communicate with them around their challenges, figure out how to help them be more successful and resolve their conflicts so they can do their job better than they thought they could.

You say companies need different breeds of leaders at different stages. How are CEOs like dogs?

I call the first CEO the retriever–the leader who has to go out and assemble the resources. They have to go out and find the people, the money and the partners. That person is really great sales person–they have sell the vision every day. They’re asking people to believe in something that doesn’t exist and take a substantial leap of faith.

The next is the bloodhound CEO. You got to find out where that value proposition is going to find paydirt so you can actually build a business around it. You’ve got something now, but how do you optimize it? You’ve got to sleuth that out.

The husky is the next one. Now you’ve got a product, a value proposition, and you’ve figured out your business model. Now you’ve got to pull this sled as it gets heavier with people, products and customers up a hill, which is essentially the hill of building a big successful business.

The one dog you never really want pulling your company is the St. Bernard.

The rescue dog.

Right. Because at that point you know you’ve got big trouble.

Even a great leader, if the wrong breed at the wrong time, can be a mismatch?

Absolutely. There are different talents in the creation of businesses and running of businesses that need to be taken into consideration. A mistake often made in the venture investment business is rushing to bring in a big CEO into what is still a small venture. The mismatch of skills is severe. The big CEO needs resources, needs a strong sense of direction and momentum, and is not very effective day-to-day with a bunch of people putting bits and bytes together. The other mismatch that’s harder to foresee is the small company with momentum. You say, great, let’s bring in the guy who can grow it to $100 million and take it public. The problem is that you may face yet another significant right or left hand turn in your business which that CEO may be completely unqualified to do.

I liken it to a story a friend of mine told me many years ago about driving through the Sahara. For three nights the road through the sand was dead straight to the south. On the third night, there was a right hand turn. At the base of that turn, it’s full of crashed trucks. I think about that CEO the same way. If you’re not an agile, venture CEO you are very likely to end up crashing at that turn.

What episode earlier in your career were formative experiences on leadership?

At Go Corporation I worked for Bill Campbell, who has absolutely been formative to me. Bill showed me, first and foremost, that business was worth doing. At that point, I was a lawyer and I certainly had no inclination to go into business. To me, business was about buying low and selling high–a fun game, but not an interesting life. Bill taught me the high art and that what was interesting are the people you work with, the people you sell to, the constituents and stakeholders you bring together, the art of being able to manage them all together to succeed, and to create potential beyond the obvious. I just found that mesmerizing–that’s why I do what I do today.

If you look at the ranks of CEOs today, who strikes strike you as being particularly thoughtful about leadership?

When I read interviews with CEOs lately around leadership, I’ve got to tell you, the stuff that gets published seems awfully conventional. I’m not seeing any brilliant insights about leadership lately from the leaders who get a following out there.

I’ve given up on the guru model and think more in the Zen model: things will change and that’s okay. What we need is a set of constant provocations. What I like to read are those things that really challenge my assumptions, authors who are willing to think differently, no matter whether I agree with them or not, because they at least broaden my own thinking. What I don’t like reading is the pablum–the 10 habits of great leaders or whatever. Those are constraining and not very effective for the average person.

Speaking of bad advice, what’s the worst advice about leadership you ever heard?

One of the most important lessons I learned is that people are not fungible. I’ve had bosses who said, “We’re not going to pay well, incent, or develop our people because there’s always somebody to take their place.” The problem with that logic is, while it might be statistically true, it fundamentally indicates a culture that is not going to invest in anybody. Nobody is going to become very effective.

The other piece of leadership that somebody tried to teach me, which I dismissed, is manage by the numbers–if you manage by the numbers everything else takes care of itself. Just get people to execute, measure, hold people accountable, and that’s enough. That’s not enough. Yes, it is important to instill accountability in organization, it’s important to have good metrics, to discipline the process, reward people, and withdraw those rewards when they’re not being effective. But that won’t get you greatness.

So what does get you greatness?

When I am most successful, it’s because the people around me have made me successful. It comes down to the fact that success is created by a group of people and not by any single individual. How do you get people to come together around a goal and objective and be great? It’s establishing a sense of common purpose. Greatness doesn’t come from a tactical sense of execution. Greatness comes having a vision that goes beyond yourself and even beyond the organization.

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Business Week: Your Leadership Portfolio

July 26th, 2010

Here is a thorough article for those who have technical skills and are transitioning into leadership settings. I was specifically struck by the part that talks about those in CIO positions being proactive change leaders. What was said rings true: “Proactive change leaders take actions to influence specific individuals, giving them parts to play in the change effort. They engage with people throughout the change process, addressing emotional reactions and maintaining commitment.”

My value add is that it is critical for these proactive change leaders to understand the behavior patterns that lie underneath the emotional reactions. This does not mean leaders need to become depth coaches or see themselves as therapists (that is an old model of thinking). What they need to do is ask open ended questions and find out how their direct reports have responded to change in the past. That is the clue to helping move things forward in a positive way.

In “Don’t Bring It to Work” the 13 most common behavior patterns in the workplace are discussed. There is even a quiz you can take at www.sylvialafair.com to observe your patterns and have your employees take the quiz. It is a great eye opener for the emotional areas of change that will show up whether we want them to or not.

Article: Your Leadership Portfolio: The View from C-Level

Former senior IT leaders who rise to head of the function are often surprised by the competencies that they are expected to have at the C-level. As we discussed in the second installment in this series (“Your Leadership Portfolio: The Critical Move from Senior IT Leader to the C-Level,” May 28, 2010), the key competencies for senior IT leaders are Team Leadership, Collaboration & Influencing and People & Organization Development. These are largely people skills, requiring the ability to influence and lead high-performing teams. As the Leadership Competencies Development Journey graphic (below) indicates, the progression to IT Function Head CIO requires the individual to place a much greater emphasis on the development of broad business skills, underpinned by people skills.

Not surprisingly, many very capable IT leaders struggle to master this critical inflection point, which demands more active engagement outside the IT organization. They can prepare for this challenging transition by actively seeking opportunities to get hands-on business experience, while taking care not to derail their IT careers. Ideally, such experience would mean responsibility for a P&L, but it could mean taking responsibility for a business project and its budget, or participating as an equal partner–not just as an IT representative–on a committee focused on some key aspect of the business. They can also look for ways to collaborate more closely with business-unit heads, or other top business leaders, on market challenges. Then, when they step into the C-suite, they will be prepared for the vastly changed perspective it brings.

The Function Head CIO: Leveraging Where and How the Company Makes Money

What does a Function Head CIO really do? Instead of focusing primarily on the IT organization, as the Senior IT Leader does, the Function Head CIO must look out across the entire enterprise, work with C-level peers, and become an active and credible provider to the business. This change of perspective brings three critical competencies, and their associated behaviors, to the fore:

* Market Knowledge: This is about understanding where the company makes money. At the reactive performance level (shown on the y-axis of the Journey graphic), one may have only a general understanding of the company’s marketplace. But IT Function Head CIOs at the active level demonstrate a detailed understanding of the market, the competitors, the suppliers, and, where appropriate, the regulatory environment. At the proactive level, they identify market sub-segments and understand the profit potential of each.

Proactive performers look beyond the current environment and identify emerging trends and segments, understand how competitor actions affect competitive dynamics, and the implications for their company’s technology landscape. They use their detailed market knowledge to create innovative ways to engage and serve customers, partner with suppliers and blunt competitive threats. At the very highest level, which is rarely attained but is worth noting, the result can be new products or services that reshape the market.

* Commercial Orientation: This is about how the company makes money. At the reactive level, the individual understands the importance of commercial success, works toward financial goals, and understands how various functions contribute to profitability but may lack a thorough understanding of how to link activities to financial metrics. Active performers identify areas of the function that can contribute to profitability, and they act quickly on commercial opportunities. The proactive leader generates profit-making initiatives beyond their immediate area, drives commercial behavior throughout the organization, and finds new ways to maximize profitability from each step of the value chain. At the highest level of performance–again, rarely attained–the leader is able to create long-term advantage by reshaping the business model of the industry.

* Change Leadership: As the graphic indicates, competency in change leadership is also important at this stage and becomes even more critical for the Business Strategist CIO. Performers at the reactive level of Change Leadership tolerate change, while active change leaders are adept at advocating change and communicating a clear and compelling new direction. In pushing for change, they set clear targets that focus people and activities on achieving the change agenda and develop metrics that both monitor and motivate change.

Proactive change leaders take actions to influence specific individuals, giving them parts to play in the change effort. They engage with people throughout the change process, addressing emotional reactions and maintaining commitment. And they build coalitions of such people and create champions who then mobilize others. The even more proactive are also as at home with process as with people. They introduce high-impact actions such as redesigning organization structures, processes and systems to drive and reinforce the desired changes. In rare cases, that ability coupled with their relentless drive for renewal creates and embeds a culture of change that continually adapts to new and evolving markets.

The Transformational CIO: Bringing the Customer into Focus

Having proactively demonstrated Market Knowledge and Commercial Orientation, the Function Head CIO will be poised to take on the role of Transformational CIO with its additional demanding competency of External Customer Focus.

* Customer Focus: Many IT people are accustomed to thinking of customers inside the four walls of the company. But for the Transformational CIO, the focus widens to include the external customer. At the reactive level, Customer Focus is essentially order-taking, a stance the Transformational CIO will have moved far beyond. At the active level, Customer Focus is about actively digging into and understanding the customer’s needs, seeing services from the customer’s perspective, and identifying the unique key measures of success with a given customer. These behaviors are used internally by the outstanding IT Function Head CIO, but will be extended outward for the outstanding Transformational CIO.

At the proactive level, the benchmark behaviors include delivering improved customer offerings with win/win impact, developing best practices for working with the customer, and championing those best practices internally. The highly proactive Transformational CIO initiates and manages multiple contacts with the customer’s organization, creating impact far beyond individual transactions and in some cases becoming a trusted advisor to the customer and contributing to strategic discussions in the customer organization. In rare instances, the most accomplished Transformational CIO is able to partner with the customer to develop new supplier relationship models that can change industry dynamics and force competitors to follow or fall behind.

In the next installment in this series, we take an even deeper dive into this critical stage of the journey, the last stop before its culmination in the role of Business Strategist CIO.

Steve Kelner is a partner in the Boston office of Egon Zehnder International. He is a leader of the firm’s Leadership Strategy Services practice, specializing in management appraisals and team effectiveness. He can be reached at steve.kelner@ezi.net.

Chris Patrick is a partner in the Dallas office of Egon Zehnder International. He leads the Global CIO Practice. A former practicing CIO, he helps firms across all industries identify, assess and recruit top technology talent. He can be reached at chris.patrick@ezi.net.

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Team Conflict and Team Collaboration

July 22nd, 2010

Jerk at team meeting

Here’s the situation. It was just told to me this morning, you have a team project due in one week. One of the team members is always making jokes at the expense of two other colleagues. Everyone feels the stress, not the humor.

The jokes are really dumb, and some are dicey, just on the edge of poor judgment. No one laughs, problem is no one stops the “jerk from joking” (those were the words that were said to me). One of the newest members of the team walked away saying he would not continue with this poor quality of cooperation.

What do you do to help handle the conflict?

Let me know. I am ready to give a half hour free coaching call as well as a copy of my book “Don’t Bring It to Work“. By the way, did I let you know the book has won a best business book of 2010 from Nautilus Awards that was judged by publishers, professors, and writers.

The three best answers will also be put on this blog next week. So, think it through. I will also give you my ideas (you go first!).

Thanks for reading my blog, it means a lot to me.

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Workplace Conflict

July 20th, 2010

I found this very interesting article on workplace conflict. Please read and send me your comments.

Workplace Conflict: The Importance of Self-Knowledge

By: M. Collins

Knowing yourself is one of the most important tools that you can use to avoid conflict. If you know how you react to others and how they react to you and your behaviour, you know or can guess the result and see where you may need to control your faults or deficiencies to alter that result. You can never change other people but in changing your reactions and behaviour to them, you might get a different result. In the workplace, knowing yourself is invaluable and a way to avoid the conflict that makes any workplace unhappy and stressful. So how does it work?

If you are rude to colleagues or your boss, you are very likely to get a rude reply, you will make a rude comment back and, before you know it, a row develops, which can lead to entrenched warfare. If you learn to treat your colleagues with respect and good manners and give them a polite comment, it is very likely that you will get a polite comment in reply.

If you are rude to customers, you may not make that sale and that customer will go elsewhere for his goods or services. That customer will also tell his family and friends not to use your company because the sales people are rude and uncaring. You will have lost the company several customers. If you continue being rude to customers, you could lose the company all its customers. The business will fail and neither you nor you colleagues will have jobs. However, if you are polite and courteous to the customer, even if he is rude to you, and serve him in a proper manner, he will return to your company. He may even feel so ashamed that he has been so rude, that he apologizes for his rude comment.

One of the best ways to deal with an angry person is to say simply, “I am sorry”. Whether it is a customer or a colleague, it seems to calm them down immediately, after all they cannot continue being angry with someone who is being so nice to them.

G was an enthusiastic person, who when he got excited spoke very quickly. He got very impatient with his colleague M, because M kept doing things wrong in the workplace. It was not until someone pointed out to G that poor M was not making mistakes deliberately, but could not understand what G was saying when he spoke excitedly fast. G made a conscious effort, when speaking to M, to calm down and speak more slowly. M stopped making mistakes and G stopped getting impatient with him.

Knowing yourself well, how you react to other people and their behaviour is an important tool in the workplace. If you know yourself well you can see where you need to control your faults and deficiencies, to change other people’s reactions. By knowing yourself and changing your behaviour, you can avoid conflict in the workplace.

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Surviving Stress at Work

July 19th, 2010

It really doesn’t matter where you live, or where you work, stress can be a killer. If not handled, stress can creep in and become physical and emotional symptoms and can even ruin relationships. Here is an article from Australia that could be about the company around the corner from wherever you are. See where you fit in the continuum of stress and burnout.

 

Most of us have had to deal with stress in the workplace at some point. But how do you manage it and what are the warning signs that you need help?

Your mobile phone won’t stop ringing, your inbox is overflowing and deadlines are piling up. You’re working longer hours and there seems no end to the increasing demands on you. Fed up and feeling undervalued and unappreciated, you struggle to remember why you liked your job in the first place. Sound familiar?

Spend a reasonable amount of time in the lunchroom of many workplaces and chances are you will hear staff talking about feeling ’stressed out’.

One reason for this is that many workers feel they have very little control over their work lives. Workplace stress, like other forms of stress, occurs when people feel they are not able to meet the demands placed on them. A report into workplace stress (published by private health insurer Medibank Private) found people are more likely to experience high levels of stress at work when they are placed under pressure, in terms of workload and responsibility, but feel they are unable to meet their deadlines or control their output.

Another reason we’re feeling stressed is that figures suggest many Australians are working hard, or at least long hours. Almost one quarter of full-time employees work 50 hours or more every week, and the average working week for Australian men is almost 46 hours per week, compared to 43 hours in most other industrialised nations. (It’s harder to get a clear picture of the women’s working hours as many work casual or part-time, but OECD figures show more Australian women work part-time than their counterparts in other industrialised nations.)

Stress-related illness costs the Australian economy $14.81 billion a year in absenteeism and presenteeism, where people come to work but have low levels of productivity. The direct cost to employers is $10.11 billion and, on average, more than three days are lost to stress per worker per year.

And when stress at work becomes overwhelming it can cause a workplace psychological injury. While these injuries represent less than 10 per cent of the total workers compensation claims in Australia, figures suggest these numbers are increasing.

Burning out

Workplace stress can also have a dramatic effect on your job satisfaction, morale, physical and mental health, self-care, and relationships – both in and out of the workplace. And in some instances it can lead to ‘burnout’.

“True burnout is pretty bad and is an extreme state of exhaustion,” says organisational psychologist Rachel Clements, director of Psychological Services at the Centre for Corporate Health.

Burnout is not a clinical diagnosis, and as such, it does not come with a list of specific symptoms or treatments. But it’s a term commonly used by health professionals and the wider community and it comes under the umbrella of psychological injury.

“The formal definition of burnout is that the person must have three components: they are emotionally, physically and mentally exhausted,” Clements says.

“We see people with burnout, but we can’t classify them as that.”

When assessed, these people are likely to receive a diagnosis of ‘adjustment disorder’ or ‘major depressive disorder’.

When people put in claims for psychological injury, Clements’ role is to conduct employee assessments for WorkCover NSW and other insurers. She says the people she sees with burnout show signs of depression, lethargy and exhaustion.

But workplace stress manifest itself in a range or ways including nervousness, tension, strain, anxiety, depression and a decreased ability to cope with stressful situations.

What makes work stressful?

Long working hours, insufficient breaks, lack of resources and unrealistic deadlines all contribute to workplace stress. As can relationships with co-workers and managers, especially if these relationships involve conflict, harassment or bullying.

But each of us responds to these stressors differently. So a work environment that just makes one person feel a little uptight, might push another person to breaking point.

There are, however, certain factors that can put you at greater risk of experiencing workplace stress, burnout or psychological injury.

A pre-existing mental health condition can make work really difficult for some people, says David Crosbie, CEO of the Mental Health Council of Australia. Another factor is that some people are less resilient and struggle to cope with stress.

“If people are already struggling to cope and then work becomes even more difficult, that can lead to an increase in their symptoms and a deterioration in their mental health and wellbeing,” Crosbie says.

“Often it is not necessarily caused by work. (Work) is an exacerbating factor.”

Although, Crosbie adds, people without a pre-existing mental illness can still experience extreme workplace stress and burnout.

Meanwhile, Clements believes personality can also play a role in a person’s predisposition to workplace stress. People who are more susceptible to workplace stress are often perfectionists, who tend to be very conscientious, hard-working and are prepared to take on excessive workloads.

“Also, people who are high in what we call emotionality: people who have a tendency to become more emotional, more sensitive (when things get busy or go wrong),” says Clements.

But even the most resilient of us can be affected by workplace stress, which is why environmental factors – such as a lack of team or managerial support, polices or procedures that generate low morale, a lack of value attached to the work and poor communication – can also affect workers, especially if these stressors are ongoing.

“We know that team support, manager support and job morale are the biggest buffers [to preventing burnout],” says Clements.

Workplace stress warning signs

Unfortunately, people do miss the early warning signs that they are stressed.

“We are called in (to assess people) when they are eight or nine on the stress scale of 10, when everyone is noticing it,” adds Clements.

But there are some warning signs that tell you heading towards the upper end of the stress scale, these can include:

  • Struggling to cope at work and not speaking up or seeking help to improve your situation.
  • Not setting boundaries between your work and home life – taking work home with you, checking your emails outside work hours, or just thinking about work in non-work time.
  • Having low morale – this includes not feeling supported, not being able to find meaning in your work and feeling undervalued.
  • Engaging in negative, irrational and catastrophising thinking patterns such as: “I have to be responsible for everything.” “Everything will collapse without me.” “I have to perform to 100 per cent.”
  • A real or perceived lack of control over your job and how you do it.
  • Feeling undervalued by your managers and colleagues.
  • Feeling disconnected from your colleagues and other people in your life. This is sometimes a problem for people who do shift work, or work in jobs that require extensive travel away from family or friends or periods of isolation.
  • Taking days off work when you are not sick or going to work but not being productive (presenteeism).

Other red flags include: poor performance at work, avoiding family or friends and adopting maladaptive coping strategies (such as drinking too much or using drugs).

Stress can also manifest as new physical ailments or a worsening of existing conditions.

“Mental illness exacerbates all physical illnesses and increases the degree to which those diseases impact on people’s capacity to function,” Crosbie says.

Getting help

In some cases, people ignore the warning signs of burnout – or simply don’t notice them – until they reach breaking point and need to take time out to recover.

Although the recovery time varies for individuals, the average time off work for a psychological injury through WorkCover NSW in 2008-09 was 13.5 weeks. In Queensland it was 28 weeks, and 27 weeks in Western Australia (the longest of any injury claim in that state).

But Crosbie urges people not to withdraw from the workforce for too long. He says it can be counterproductive for people with pre-existing mental health issues as it can further disconnect them from life.

Meaningful work can provide meaning in life and ‘hold them through the difficult times’, says Crosbie.

And even when you do identify that you are stressed, you still need to address some of the issues that are causing your stress and ask for help.

In many cases, the best place to start is with your boss or manager, especially if your stress stems from being unclear about your role or responsibilities. Your manager should be able to provide you with a job plan or description and give you feedback on how they expect you to do your job. They are also the people to approach if you feel you need extra resources – such as equipment or training – to be able to do your job effectively.

Unfortunately, in some cases, the manager contributes to the problem through their poor communication, leadership style, lack of support or even bullying. In these instances it can help to approach your company’s human resources (HR) team or a trusted work colleague.

Many workplaces also offer Employee Assistance Programs (EAP), which are run by external providers. If problems are identified, intervention strategies may include mediation between an employer, employee and a HR representative, assertive skills training and/or counselling programs for the individual.

 

 

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Posted in Business, Communication, Conflict, Conflict Resolution, Integrity, Leaders, Leadership, Leadership Strategies, Stress, leadership development, motivation | 1 Comment »

Leadership: Diving for Pearls

July 16th, 2010
 
 
 

Avil Beckford

Avil Beckford is a woman who does not like to skim the surface. Her life and her mission are to go beyond the obvious, beyond the superficial, go into the hidden world and bring back the pearls.

Guess what the name of her successful blog is: The Invisible Mentor. It is well worth reading, there is a wealth to learn. The concept is great. In my interview with Avil, she stated “Some of my best mentors have been books I have read.” And she wants to give all of us access to these mentors that can live deeply inside our psyches even though they come in the form of words on paper or on a computer.

She is clear. “My work is not fluff. I want to reach people who are interested in learning, people who want to deepen.” I would say she wants people, well, people like us!

She has also written a book, “Tales of People Who Get It” (2007)

The book helps to shine a light on the inner workings of individuals who learned to deal with the challenges of growing and becoming, of learning how to master conflict, and how to develop and build teams.

Avil thought of this idea and was amazed that in her research she read about Napoleon Hill, that invisible mentor who has helped thousands learn what he felt was the secret of success. Hill had his “invisible counselors” and would have “imaginary council meetings” where he would get advice from those he called together. Not a bad idea.

Think about who you respect and would love to discuss your work issues with. What if you sat quietly and called them into your own private council and asked the questions that are haunting you. Then just sit and listen. Keep a pen and paper close. You may be surprised at what you learn. And then you can thank Avil for keeping that wonderful method alive.

Go to her site, sign up, you will be delighted. And buy her book, you will have a treasure trove of new “invisible mentors” to help you in your career journey. Happy travels!

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Posted in Advice, Books, Character, Communication, Conflict, Conflict Resolution, Leaders, Leadership, motivation | No Comments »

I Will Survive

July 15th, 2010

Article on Huffington Post: 

http://www.huffingtonpost.com/2010/07/13/auschwitz-i-will-survive_n_645067.html

Jane Korman and her father, Holocaust survivor Adolek Kohn, spoke with BBC Tuesdayto defend the video they made last summer, which shows the two accompanied by Kohn’s three grandchildren dancing to Gloria Gaynor’s “I Will Survive” in front of Auschwitz and other Holocaust sites.

“Despite the systematic brutality and cruelty endured, we have still survived,” she said about the video’s intentions. Korman told the BBC that it was about creating something that young people could connect with:

“It was really important for me to create some sort of work that had a fresh interpretation of the Holocaust. Especially for the younger generation, because I could see that even the word ‘Holocaust’ and the images that one sees of the Holocaust were numbing and in fact, they weren’t even interested.”

 

Since it was put on YouTube in January, the video has received over 330,000 hits and over 2,000 comments from viewers, who have called it everything from ‘heart-warming’ to ‘despicable.’

YouTube user colonelcandoo said “I am sure the millions of peopled who died here would be ecstatic? that you and your family are alive and dancing here. Keep on dancing…”

Other viewers found a different message in Korman’s art, however, which she said is “a tribute to the tenacity of the human spirit and a celebration of life.”

“This video is touching. Thank you!” Said user zeonchar.

Kohn, who dances throughout the video with the word ‘Survivor’ on his shirt, said that he did not mind dancing.

“If somebody had asked me then that I would come 62 years later with my grandchildren to Auschwitz, I would send him to a madhouse,” he said.

My Responses to this Video: 

The video has stopped me from doing other work today. I am fascinated with comments from all over the globe. My book “Don’t Bring It to Work” talks about how patterns of behavior are passed from generation to generation and how they repeat and repeat until someone says “it will stop with me”. Three generations are making their own statement about freedom of speech, of expression, to dance and sing and release the past, it is fabulous. They are creating, not harming! Each of us can give to children, grandchildren great grandchildren the joy of transformation, that is a gift worth giving and giving!

What can we hand to next generations? Adolek Kohn hands his grandchildren a magnificent gift; the ability to go back to places of pain and horror, to see that the past can be cleared, can be honored. He did not defile nor destroy, he danced! And they took his hand and they danced. Children, grandchildren, great grandchildren of those who have suffered atrocities in holocausts through time bear an invisible burden until they can come together, to discuss, dialogue, and ultimately to heal.

Thank you to this beautiful family for being courageous enough to show, not just the capacity to survive, also the capacity to flourish. What if we could all come together, to sing, to dance, to join hands together to release, no longer to ignore, negate, nor wallow in history; rather to transform the past and free the present? It’s about all of us, it’s about you, it’s about me, and it’s about time!

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Posted in Fear, Honor, Leaders, Media | No Comments »

Leadership From the Heart Not the Street

July 14th, 2010

There is a great interview by Adi Ignatuis with Howard Schultz, CEO of Starbucks that is well worth reading.

Here are some thoughts after reading the article. Schultz and Starbucks have been fascinating to follow over the years. The original concept of community hangout, “Let’s meet at Starbucks” was a standard for so many folks; it moved to “OMG, another Starbucks, when is enough enough“?

I began to think Schultz was a reincarnation of King Midas. Remember that king? He wished to be the richest ruler in all the lands and he was kindly granted that wonderful wish. Told that whatever he touched would turn to gold, he was a happy camper. Silverware turned to gold, drinking goblets turned to gold, coffee mugs turned to gold.

The story is a “BEWARE” story. When Midas’s daughter ran to give him a hug, you guessed it, she also turned to gold. And the moral of the story is to question when is enough enough?

For a period of time it sure looked like Shultz was on a Midas mission to rule the world through lattes and the like. Then the bubble burst, and I remember thinking it serves him right. There are more important subjects to tackle, like global warming and oil spills.

Back to the interview; there is one part where I thought, hey maybe it would be worth it to meet Howard Schultz and have a dopper espresso macchiato with him. He was asked for an example of a decision he had made that Wall Street didn’t like.

His answer: health care. He just couldn’t cut the benefits, no matter how perfect it was to do so during a down economy. A shareholder complained and he stood his ground, telling the man to sell his stock, he would not budge on this issue.

This brought to mind the Schultz I first read about years ago, the man I decided to check out and follow as a leader of substance. That Howard was determined to always have full health care for his employees after growing up watching his father struggle. His dad had an accident and was laid off from his job and the family lost their health care benefits.

At a young age Schultz internalized the pain of this family crisis and vowed to be more caring if he ever made it in business. During the recent downturn for Starbucks he could have stayed in the Midas mentality. Instead he stayed true to himself.

In the interview he goes on to say that it is important for him to look in the mirror and feel he has done something that has meaning and relevancy, something people can respect. He stayed with his heart and took on “the street“.

Question: what do you see when you look in the mirror?

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Posted in Character, Health, Integrity, Leaders, Leadership, Money | No Comments »

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